Getting Them to Get it: Communicating Beyond the Agile Bubble

Session Category :  Talk 
March 23, 2018
10:30  -  11:15


Ever had problems with people beyond Agile understanding what you’re up to? It’s a constant challenge. Whether we’re communicating with executives, with customers or with other people, we need to be heard in order to deliver great work. But too often, they just don’t seem to get it, despite it being so… obvious!!!

What if there was a different way of seeing the problem? Experience from fields as diverse as education, mediation and sales suggest that the key may be to say less, listen more, and to build a better model of the person’s world.
In this session, you’ll discover a conversational inquiry framework to do that: Clean Language. It has been shown to be particularly useful in improving communication between diverse individuals in complex contexts. It strengthens relationships, increases transparency and encourages clarity.

Created during the 1990s by the late David Grove, Clean Language is being used increasingly by Agile practitioners as a power-up for the ceremonies we know and love. It supports effective communication within teams and can also be used as a stand-alone pattern by Agile coaches. But in this session, you’ll be learning how you can apply it in the wider business context.

The session will include a number of exercises which both demonstrate the impact of the approach and provide specific patterns for listening, questioning and model-building which delegates can put into action immediately – during the conference if they choose! You can expect a lively session with a buzz which continues into the corridors and beyond.

 Tags: Communication, Team, Innovation, Agile Mindset